In the unlikely event that you find a lower rate on Smart Fare Deals or on another U.S.-based website for the same itinerary within 12 hours of booking with Smart Fare Deals, we will either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price. You will need to provide documentation that all the elements of the lower offer , including, without limitation, the departure and arrival dates and locations, airline, class, fare, cancellation policy, hotel room, hotel rate and car class are the same as the itinerary you booked with us and available for booking online. Once we've verified that the information provided meets the requirements of the BPG, we will process a full refund of the price difference between the lower offer and the price of the itinerary you booked with us, or, at your option, cancel the itinerary you booked with us and refund to you the entire amount paid. The following offers are not subject to this Best Price Guarantee: Military, Student, Government, Tour Operator Fares, Bulk Rate or an airline's "Web Only" fare. Please see complete Best Price Guarantee terms and conditions for full details.
You must email us at email@example.com along with competitor's offer, name of competitor, and screenshots of flights actually available to be booked from a reputable U.S website within twelve (12) hours after your Smart Fare Deals booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type or car class, as booked through Smart Fare Deals. The comparison must be with the same product stand-alone through another website. The Best Price Guarantee is not available for bookings on websites where the carrier booking details are unknown until after purchase, such as an auction website or a website offering opaque fares. You must meet all requirements imposed by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by Smart Fare Deals to these rules is final and binding.
Comparison rates must be available to the general public online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. In ordered to be considered by Smart Fare Deals, the lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.
All requests, including receipts, are subject to verification by Smart Fare Deals. Smart Fare Deals will not accept evidence of a lower price that cannot be independently confirmed by Smart Fare Deals personnel. Smart Fare Deals will also not verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Within approximately 7-10 days of verification, Smart Fare Deals will credit or refund the fare difference as stated in the "Best Price Guarantee."
Smart Fare Deals reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee. No change in the Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Smart Fare Deals to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.